
Audrey Lim
it has been working well for the longest time. However, I've been facing issues with persistent error to the app out of the blue. I've tried to uninstall and reinstall, deregister and register again. It will work after the reboot but after a few hours, the error appeared again!
2 people found this review helpful
DBS Bank Ltd
15 October 2025
Thank you for sharing your feedback with us, Audrey Lim. It will be great if you can share more information with us on the errors that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.

YJ
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I can't even use the app because of rooting or developer mode issues now. Regardless of the abundance of scams occurring, shouldn't the onus be on the user? Why should we be forced to comply to use the app? As a user, I should not be expected to buy a new phone/mobile device simply because other users are getting scammed for non-hacking related reasons.
DBS Bank Ltd
27 October 2025
Dear YJ, we apologise for the inconvenience you have experienced. If you need further assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Matthias
While it worked quite reliably for some time, the latest update broke it and I'm locked out of my account. Apparently GrapheneOS is no longer supported and despite it being more secure, it falsely claims there's a suspicious app installed (but can't say which one). Disabling making a screenshot, forcing a different keyboard and disabling pasting a password from a password manager are all annoyances that mostly only lead to less secure practices (choosing a short and simple password). So 1 * only
2 people found this review helpful
DBS Bank Ltd
18 August 2025
Dear Matthias, we apologise for the inconvenience you have experienced. If you still need assistance on the usage of IDEAL Mobile and the Operating Systems (OS) that are being supported, please contact DBS BusinessCare Hotline for us to look into this.