
Rick Dondrea
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The cameras are fine. The app is annoying and worthless. Every time I use it, it asks for a password. I wrote the password down I know exactly what it is but the worthless app says my password is wrong. I changed the password, which is annoying enough by itself. Then I get wrong password again. Not to mention their passport requirement is ridiculous! 3 upper case 3 lower case and special characters. No one else does that.
3 people found this review helpful
EZVIZ Inc.
13 November 2025
Hi, please help us understand the issue you are facing in depth. Please share the detailed issue by writing to support@ezviz.com. We'll ensure to look into it with the most priority. Thanks!

-neil-
Take a peek at your blind spot.| 3 out of 5 stars for ease of use, Average. Multiple menus means functions are scattered around, if you can find 'em. Yesterday, I couldn't find the menu item for deleting "clips" and "events," but today it was right there.| 2 out of 5 stars for ads shown inside app, because the first thing on the homepage is a nag to buy online storage for EZVIZ clips and events. More than one star, two because the ads are static -- not video, so only a little annoying.
11 people found this review helpful

The Marked
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This update has kicked me offline altogether. I had to reset password, reinstall software, and my wired cameras now are not recognized at all. All I did was turn the motion off like I do every day. Nothing but problems with the app since 2016. When these cameras stop, I'll shop for a different brand. These programmers just can't get it right. Update: I'll add a star. Customer service got me going with a new password. She could've been at least a little nicer.
6 people found this review helpful
EZVIZ Inc.
16 January 2023
Hi, per your description, could you please go to the Profile page>My profile to check whether the account information you log in is the same as the phone number/email address linked to the cameras?